Schedule Your Appointment:
We are currently requiring that all clients schedule their appointments for most services (eye examinations and optical services such as styling, ordering & dispensing glasses) during our business hours (Tue – Fri, 8:30 am – 5:30 pm). Please call, text, email, or fill out an Appointment Request through our website and our friendly staff will be happy to schedule you. Already purchased contact lens and product pick-ups will be available without an appointment.
Confirmation of Appointments and Cancellation Policy:
We kindly ask that you please confirm your appointments via our electronic reminders at least 1 week in advance of your appointment, as we can’t offer high quality services with last minute cancellations and reschedules. If you need to cancel or reschedule your appointment, please call or text us with at least a 24-hour notice, so we can offer your appointment to others. Because of our limited appointment times and long waiting list of patients trying to get an appointment, if you arrive late or cancel your appointment (regardless of reason or your confirmation of an appointment) in less than 24 hours before your scheduled visit, you will be charged a $50 fee. Unfortunately, if you have multiple late cancellations or no-shows, we may no longer be able to see you at our practice.
Eye Appointment Tips:
Please read these tips to be fully prepared for your exam appointment and to make the most out of your visit:
- Please specify the type of appointment you are requesting when you contact us: comprehensive routine vision exam (billed to your vision insurance), comprehensive medical eye exam or medical follow up (billed to your medical insurance), medical diagnostics/procedures (established or referral patients only), and if you are a contact lens wearer and the type of contact lenses/treatments you are currently wearing. If you are interested in contact lens wear, refractive surgery or myopia control, you will need a comprehensive eye exam with our doctors first.
- Allow 1 hour for a complete comprehensive examination and plan on having your eyes dilated.
- Wear your habitual contacts in for the exam at least 3 hours prior to your appointment if you would like to renew your prescription or are scheduled for a contact lens check.
- Please bring all of your habitual glasses to your appointment.
- If you are a new client, please arrange to send your most recent eyecare records to us prior to your appointment with us. Bring in your most recent spectacle and contact lens prescriptions (or contact lens box tops so our doctors know what you are currently wearing).
- All clients under the age of 18 will need to be accompanied by a parent or relative during their eye exam. Eye exam services will not be provided to minors without adult supervision.
- Ask us for a parking pass if you have a back-to-back appointment with a family member and plan to spend more than an hour at our practice. Please return this parking pass to us after completion of your visit.
Optical Appointment Tips:
- If you are a new optical client, please bring your glasses prescription with you to your appointment, so our ABO-certified opticians can accurately recommend the appropriate frames and lenses for you.
- Ask us for a parking pass if you have a back-to-back optical appointment with another family member, or a back-to-back appointment with our doctor and our opticians, and plan to spend more than an hour at our practice. Please return this parking pass to us after completion of your visit.
Insurance/Payment Policy:
- Our office participates in many major insurance plans in the Portland metropolitan area. We will gladly bill your insurance for you if we can verify your coverage and benefits.
- Your insurance card has to be provided to us at least 1 week prior to your visit, so we have time to verify your benefits.
- Please be prepared to pay co-payments, deductibles, charges for non-covered services when received, and for non-covered materials when ordered. Also, if we are unable to verify your benefits, be prepared to pay in full and be reimbursed by your insurance if applicable.
- Due to the custom-made nature of our product, refunds are generally not available.
- Patients have the right to receive a “Good Faith Estimate” explaining how much their health care will cost. According to the law, Uptown EyeCare will provide patients who don't have insurance or who are not using insurance an estimate of the bill for their medical items and services.
- Vision vs. Medical Insurance: Vision insurance benefits cover routine eye exams to check eyesight, prescribe eyeglasses, and screen for potential medical eye problems. If a medical eye condition is found, you may need services that are not covered by your vision insurance benefit and an additional medical appointment may be needed to fully address all your related concerns. We will bill charges for medical eye care to medical insurance if we can verify benefits, but payment at the time of service may be required.
- Vision insurance is designed to provide routine eye care, prescription eyewear and other vision-related services at a reduced cost. Learn about types of plans, coverage and payment options.
- Make the most of your vision insurance plan by understanding your particular vision coverage.
- As a service to our patients, we are pleased to offer the CareCredit card, the nation's leading patient payment program. CareCredit lets you begin your procedure immediately—then pay for it over time with low monthly payments that are easy to fit into your monthly budget.
Medical Records Release Forms
The following PDF forms are available for your convenience. Please fax or email the completed forms to us.
